Cancellation & Refund Policy

1. 7-Day Money-Back Guarantee

We offer an unconditional 7-Day Money-Back Guarantee on all first-time Pro subscription purchases (both monthly and annual plans). If you are not completely thrilled with the quality, speed, or capabilities of our Pro AI tools, you are entitled to a 100% full refund within 7 calendar days of your initial payment.

2. How to Request a Refund

Requesting a refund is simple and requires zero hassle:

1. Send an email to support@trools.app from the email address associated with your Trools account.
2. Include your Payment ID or Order ID (provided in your Razorpay receipt).
3. (Optional) Tell us briefly what didn't meet your expectations so we can improve our software.

Our billing team will review and approve eligible refund requests within 24 business hours.

3. Refund Processing & Timelines

Once approved, your refund is credited directly back to the original method of payment through our certified payment processor, Razorpay:

• UPI Payments: Typically credited within 24 to 48 hours.
• Credit & Debit Cards: Processed within 5 to 7 business days, depending on your issuing bank's settlement schedule.
• Net Banking: Processed within 3 to 5 business days.

4. Subscription Cancellation

You may cancel your recurring subscription renewal at any time. When you cancel:

• No further charges will ever be made to your payment method.
• Your Pro privileges will remain active until the end of your current paid billing period.
• After the period ends, your account seamlessly reverts to the Free tier with no loss of saved preferences.

5. Non-Refundable Circumstances

Refunds will not be issued in the following scenarios:

• Refund requests submitted after the 7-day money-back guarantee window.
• Accounts terminated due to intentional abuse, DDoS attempts, or violations of our Terms of Use.